Last updated: [DATE] · Version 0.4-draft
This policy is different from the Privacy Collection Notice, which is a short notice shown at the point where information is collected.
Kinetta is operated by [FULL LEGAL ENTITY NAME], referred to in this policy as “Kinetta”, “we”, “us” or “our”.
We provide a digital platform designed to support physical-health engagement, educational information and interaction with participating clinics.
Contact details:
The information Kinetta collects depends on the features you use and whether you connect your account to a participating clinic.
Account information
Profile information
Health-related information, where relevant to the features used
Clinic connection information
Ask Kinetta information
Technical and security information
Kinetta aims to collect only information reasonably necessary for the features being provided and the secure operation of the platform.
Kinetta may collect information:
Kinetta may collect and use information to:
Kinetta does not sell personal or health information.
Kinetta does not use health information for advertising to third parties.
Some information provided to Kinetta may be health information or sensitive information under Australian privacy laws.
Kinetta handles health information with additional care and only for approved purposes connected with the features used, the operation of the platform, a participating clinic relationship, or as otherwise permitted or required by law.
You may choose to connect your Kinetta account to a participating clinic.
The information available to a connected clinic depends on the features used, your sharing choices, information supplied by the clinic and the clinic’s own professional and legal obligations.
Before you actively share selected information, Kinetta will show what will be shared and which clinic will receive it.
Important limits on your control
Disconnecting a clinic may stop future sharing through Kinetta, but it may not remove information that the clinic has already received, created or is required to retain as part of its records.
A participating clinic may have its own privacy policy and may be independently responsible for information it collects or holds.
Some Kinetta features use artificial intelligence to provide educational information, explanations or summaries.
AI-generated information may contain errors. Kinetta does not diagnose medical conditions and AI-generated information should not replace advice from a qualified health professional.
Kinetta is not an emergency service.
Depending on the feature, relevant information may be sent to an approved third-party AI provider to generate a response.
Patient Voice messages are excluded from all AI processing, including summaries. See How Kinetta uses AI.
Kinetta may use service providers to support functions such as:
Some Kinetta service providers or their subprocessors may process or access information outside Australia.
Kinetta uses administrative, technical and organisational safeguards designed to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.
Read more on our Security and trust page.
Kinetta retains different categories of information for different periods, taking account of why the information was collected, legal and regulatory requirements, clinic record obligations, security requirements and whether the information remains necessary.
You may request access to personal information held about you by Kinetta and ask for inaccurate or incomplete information to be corrected.
You may request closure of your Kinetta account and deletion of eligible information.
Kinetta may send essential account, security and service communications.
If you have a concern about how Kinetta has handled personal information, contact us using [PRIVACY EMAIL].
Kinetta may update this Privacy Policy when its services, providers, legal obligations or information-handling practices change.